1. Data Controller Identity
Your business contact data is processed by SerPlatform (Cevizli Mah., Orhan Gazi Cad., No: 24/B Maltepe, Istanbul / Türkiye) acting as Data Controller.
2. Scope & Purpose of Data Processing
Contact name, company title, phone/WhatsApp number, e-mail address, and delivery port/address shared during B2B RFQ submissions are processed solely to:
- Prepare official B2B proforma quotations and freight calculations,
- Execute export customs clearance and international carrier dispatch,
- Fulfil statutory commercial invoicing and accounting obligations,
- Provide after-sales spare parts and warranty support.
3. Legal Basis & Third-Party Transfers
Data is processed strictly for contract performance and legal compliance, shared only with authorised freight forwarders, customs brokers, and statutory authorities necessary to deliver your order. We never sell or transfer data to advertising networks.
4. Your Data Subject Rights
You may request access, rectification, or erasure of your personal data at any time by e-mailing [email protected].